Privacy Policy

1. Introduction

ZGBT AI LLC ("ZGBT.ai," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile experiences, and related services (collectively, the "Platform").

2. Information We Collect

We may collect the following types of information:

• Account information — name, email address, phone number, password (stored hashed), and role (buyer or homeowner).
• Profile and verification data — documents you upload for buyer verification, pre-approval letters, proof of funds, and government ID metadata.
• Property information — addresses, photos, disclosures, valuation inputs, and listing preferences submitted by homeowners.
• Transaction activity — showing requests, offers, favorites, service orders, and messages routed through the Platform.
• Payment information — processed by Stripe; we do not store full card numbers on our servers.
• Usage data — IP address, browser type, device information, pages visited, and interactions with Platform features.

3. How We Use Your Information

• Provide, operate, and improve the Platform
• Verify buyer identity and eligibility for off-market listings
• Facilitate communication between buyers and homeowners
• Process payments for seller services
• Send transactional notifications and account-related messages
• Detect fraud, abuse, and security incidents
• Comply with legal obligations

4. How We Share Information

We do not sell your personal information. We may share data with:

• Other users— limited profile or property details as needed to facilitate showings, offers, or transactions (e.g., a homeowner sees a buyer's first name, not their email).
• Service providers — payment processors (Stripe), email delivery, cloud hosting, analytics, and identity verification partners under contract.
• Legal requirements — when required by law, court order, or to protect rights, safety, and security.

5. Data Security

We use industry-standard safeguards including encryption in transit (HTTPS), hashed passwords, access controls, and secure third-party payment processing. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

6. Your Choices and Rights

Depending on your location, you may have the right to:

• Access, correct, or delete personal information we hold about you
• Opt out of non-essential marketing communications
• Request a copy of your data
• Close your account by contacting support

To exercise these rights, contact us at admin@zgbt.ai.

7. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Platform is used. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

8. Children's Privacy

The Platform is not intended for users under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact Us

Questions about this Privacy Policy? Reach us at admin@zgbt.ai or through our contact form.